Servicing the UK Market
Mazak provides 24 hours a day, 365 days a year access to a team of technical support engineers via dedicated contact channels.
For issues that cannot be resolved remotely, we aim to be on-site within 24 hours of a call being logged.
In addition, new augmented reality (AR) technologies are being introduced to enhance remote diagnostic
and repair capabilities.
Given the cost of unplanned downtime, Mazak holds spare parts at its European Parts Centre in Belgium, including 35,000 different part numbers. Within 24 hours, 97% of parts can be shipped within the UK*.
Mazak engineers will assist with installation, commissioning of any supporting ancillary equipment, and even relocation of machines.
For added piece of mind, a variety of tailored service contracts are available. Click here for more information.
On all occasions, please have your machine's serial number and order number ready (if applicable), and if part quotations are required, please provide the part number, which can be found in the manual supplied with your machine. If no number can be found, then please provide a picture, sketch, or manufacturers number, to help speed up the process.
If technical support is then required, it’s useful to provide as much information as possible. For example, what’s the alarm number, are there any noises, is there any smoke or extreme heat?
If an engineer visit is required without any technical support, you will still need to provide the information as stated above with your request.
*Subject to time of order processing, part size, weight and customer site location.