Mazak provides 24 hours, 365 days a year access to a team of technical support engineers via dedicated contact channels.
Based within the service office of Mazak's European headquarters in Worcester, the breakdown team coordinates the daily activities of over 30 field-based specialist breakdown engineers across the United Kingdom.
To avoid an engineer callout if possible, our team of technical-support specialists will always try to resolve any problems over the phone. However, in the event of a breakdown, our goal is to arrive at your site within 25hrs and get your machine back into production within 73hrs.
In any event, each of our engineers understand the importance of your investment, and is focused on ensuring the highest levels of care and service possible.
On all occasions, please have your machine's serial number and order number ready (if applicable), and if part quotations are required, please provide the part number, which can be found in the manual supplied with your machine. If no number can be found, then please provide a picture, sketch, or manufacturers number, to help speed up the process.
If technical support is then required, it’s useful to provide as much information as possible. For example, what’s the alarm number, are there any noises, is there any smoke or extreme heat?
If an engineer visit is required without any technical support, you will still need to provide the information as stated above with your request.
|Email: firstname.lastname@example.org||Phone: 01905 752 000||Fax: 01905 755 002|
Normal office hours are 08:15 – 16:30 Mon – Fri.
Out of hours, the main office line (01905 752000) is transferred to the support line which is available 24/7, 365 days/year.