Mazak Maintenance Care Service Plan

The Mazak Maintenance Care Service Plan includes:

  • Accidental Damage

Cover for damage that occurs suddenly as a result of an unexpected and non-deliberate action by the operator.

  • Free Labour*

No unexpected labour costs and no engineer expenses charged

  • All spare parts covered under the contract

No unexpected parts costs, even for parts that are damaged accidentally.

  • Engineer target to be onsite within 48 hours for initial diagnosis

Subject to engineer availability, you'll have an engineer on site within 48 hours for diagnosis

  • One Full and Interim Service

Based on 2,000 yearly running hours (the equivalent of one machine running 8 hours a day, 5 days a week), one full and one interim service is included as part of the package. Additional service are available upon request and vary depending on the amount of additional running hours. 

  • 24/7 phone support

Technical phone support is available 24 hours a day, 7 days a week, 365 days per year.

*a one-off call-out fee of £250 applies per visit

For further details on the Mazak Maintenance Care Plan, please contact us at Mazak on the following details:

YMUK Service Department

Phone: 01905 752 000

Email: Maint@mazak.co.uk

The Mazak Maintenance Care Service Plan excludes, but is not limited to, the following:

  • Any customer owned ancillary equipment not supplied by Mazak for the machine under contract.
  • Oils, which are available to purchase from Mazak on request.